On-Line Policies - Privacy Policy

The Los Angeles Regional Foodbank is committed to respecting the privacy of online visitors and pledges its best efforts to that end. In general, you can visit the Los Angeles Regional Foodbank on the Web without telling us who you are or revealing anything about yourself.

Our Web server automatically recognizes each visitor's domain name, but does not automatically collect personally identifiable information. There are times, however, such as when you make a donation or register for our mailing list, that we will collect specific information. If you choose to provide personally identifiable data, you may receive future information from us--by mail or electronically --advising you of upcoming Los Angeles Regional Foodbank events, services, or volunteer and support opportunities. If you do not wish to be contacted with such information, please let us know by writing or sending e-mail to the address at the bottom of this page. We do not "share," "rent," or "sell" any information collected on our website.

In order to provide a more comprehensive and useful site, the Los Angeles Regional Foodbank web site contains links to other web sites. The Los Angeles Regional Foodbank is not responsible for the privacy practices of these sites.

Note to Parents: We are pleased when young people visit the web site of The Los Angeles Regional Foodbank to learn more about the organization and the problem of hunger in Los Angeles County. The Los Angeles Regional Foodbank does not knowingly solicit data from children and does not knowingly market to children under 14.

Credit Card Information: The Los Angeles Regional Foodbank has contracted the services of a banking partner to process credit card donations submitted online. Our banking partner's secured server encrypts your credit card information so that it may be safely transmitted over the Web. Your credit card information will not be released by the Los Angeles Regional Foodbank or its banking partner to any other party.

Security; No Liability: The Los Angeles Regional Foodbank has implemented security measures to help protect against the risk of loss, misuse and alteration of any information under the Foodbank's control.  We protect your online order information by using Secure Sockets Layer ("SSL") technology. SSL encrypts your order information to avoid the decoding of that information by anyone other than the Foodbank. The Foodbank has been issued a Class 3 Secure Server certificate by VeriSign/PayPal, a leader in internet security, which is valid until 9/10/2009.  The certification can be viewed at https://www.lafoodbank.org/ by clicking the "Security Report" (lock symbol). Nevertheless, such security measures may not prevent all loss, misuse or alteration of information on the Site, and the Los Angeles Regional Foodbank is not responsible for any damages or liabilities relating to any such security failures. You understand that data and communications, including e-mail and other electronic communications, may be accessed by unauthorized third parties when communicated over the Internet. Furthermore, the Site contains links to other web sites. The Los Angeles Regional Foodbank is not responsible for nor can the Los Angeles Regional Foodbank ensure the privacy practices or content of such other sites.

Opt Out: You may choose not to receive such information and/or to allow the Los Angeles Regional Foodbank to use your information in the manner described above by contacting us directly at mcarpenter@lafoodbank.org. Upon receipt and processing of an "opt out" request, the Foodbank will, within a reasonable amount of time, remove your information from any future marketing communications.

Refund Policy: There are no refunds of tax-deductible donations, except in the events of credit card theft or unauthorized use of a credit card. If you have any further questions about a donation, please contact our development department at (323) 234-3030 x 146 or mcarpenter@lafoodbank.org.